Frequently Asked Questions (FAQ)

General Questions

What is the Siemens Healthineers Expo Hub?

The Expo Hub is our virtual exhibition space. We are sharing forward-thinking ideas and solutions to healthcare’s most pressing challenges that help you to turn challenges into opportunities.

Visit us to:

Stay up to date: Hear about our latest breakthroughs in healthcare – in Radiology, Diagnostics and Therapy. For everyone. Everywhere.
Hear from leading healthcare experts in various live and on-demand sessions throughout the year
Experience our product highlights in 3D online
Get in touch with experts and have your questions answered

And it’s free.

In which language is the Expo Hub Website available?

The Siemens Healthineers Expo Hub is available in English.

What are the technical requirements to visit this website or an virtual event?

The Siemens Healthineers Expo Hub is designed to work on desktop and mobile devices. For an optimal experience, please use one of the recommended web browsers:

Mobile Safari (Current Version)
Android Browser 4.2 and higher
Mozilla Firefox 36 and higher
Google Chrome 41 and higher

Registration

How can I register?

To register for an event or to see exclusive videos and get personal recommendations, please click on Log In / Register in the top right-hand corner on any page or on any other Login/Register button. If you already have a Siemens Healthineers account e.g. for one of our other platforms, you can log in instantly with your credentials.

Why can’t I register for the Siemens Healthineers Events platform?

You may encounter problems while registering for these two reasons:

You have already an account with the same e-mail address at Siemens Healthineers. Please use your credentials to log in instantly or try another e-mail address.
You are based in a country where a registration is not available due to legal regulations, e.g. in Russia. In this case, please contact your respective sales representative for more information or find out whom to contact.

Why did I not receive an e-mail confirmation about my registration?

Please check your junk/spam folder. If the e-mail is not there, you may need to contact your local IT department to find out if a central spam filter has blocked the e-mail. If this doesn't help, please try to register with a different e-mail address.

Does it cost anything to register?

No, all content is free of charge.

How do you handle my data?

The protection of your personal data is very important to us. The marketing privacy notice explains how we process your personal data and describes your related rights.

Profile

How can I personalize the offerings on this website to receive recommendations based on my interests?

First log in and then click on your name in the top right corner to access your profile for this event website. Here you can set your preferences. After you log in, your preferences will be applied as a filter and you will only see videos that match your interests. Alternatively, you can click or tap the "Apply my preferences" button.

My bookmarks

What are my "My bookmarks"?

"My bookmarks" is a section on the Expo Hub where you can collect your personal highlights – onsite and online.

How do I save content for later in “My bookmarks” when I am onsite at an event?

If you visit an exhibition on site, look out for the QR codes printed on many of our exhibits. If you scan a QR code, you can transfer the associated content to "My bookmarks". Please note that you must log in before you can set bookmarks.

You will find your bookmarked content later on this website under "My bookmarks" in the main navigation.

How can I bookmark content on the Expo Hub?

When you visit the Expo Hub, e.g. to take part in a virtual event, look out for the bookmark function labeled "Bookmark" on the product or video pages. If you click on it, you can add the relevant content to "My bookmarks". Please note that you must log in before you can set bookmarks.

You can find your bookmarked content at any time under "My bookmarks" in the main navigation.

Where do I find my bookmarked video sessions?

First, make sure you are logged in. You can find your bookmarked videos under “My bookmarks” in the main navigation.

How can I share my bookmarks?

Send an email or link with your bookmarks you have collected and share them with a colleague.

How do I remove content from "My bookmarks"?

After you have logged in go to “My bookmarks” in the main navigation.

You can remove videos from by clicking "Remove".

Questions to sessions

Will the live sessions be available on demand?

Most sessions are recorded and made available on demand. It may take some days until they become available.

Can I add sessions to my business or personal calendar?

For upcoming sessions, you can. To do so, click “Add to Calendar (ICS)" on the video session page.

Can I share on-demand videos with someone who is not registered for the event?

You can share the link to the page, but in case of gated videos, the person must be registered and logged-in to watch the video.

How do I watch videos?

Go to the on-demand media hub to find all available on-demand content which you can filter based on existing preferences or by filtering the content.

Click “Watch now” on the video card. You are directed to the video page.

To start the video, click the "Play" button on the video session page.

For live videos: Certain events are streamed live from the booth. Click tap to unmute to watch the live stream or click the "Play" on the session page. For gated videos: You will be asked to Register/Login first.

Do sessions have maximum participant quotas?

No, sessions have unlimited capacity.

How can I find videos that are relevant to me?

If you are not logged in, go to Videos in the main navigation. To select your preferred topics, you can use the filter menu and apply your filters.

If you are a regular visitor of our events, it may make sense to register and fill out your preferences which are then automatically applied whenever you login. To do so, go to Register/Login.

You may be asked to select your preferred topics or interests, if you haven’t yet created a profile.

How to get more information about a product or topic

How can I request more information or talk to a sales representative?

Please click on the button "Request more info" that is available on most web pages and then fill out the form that opens.